DELIVERY & RETURNS
 
Danessa Myricks Beauty Europe offers 2-8 business day shipping option on all merchandise orders. We use a mixture of courier providers to deliver parcels. However, due to delays related to demand and COVID-19, danessamyricksbeauty.eu orders may experience delays.
 
Standard International Tracked Delivery

  • 3-8 business days
  • Delivered Monday - Friday
  • Tracked Service
  • 10€ (FREE for orders over 100€)

Express International Tracked Delivery
*if the service is available in the selected area

  • 2-3 business days
  • Delivered Monday to Friday, by DHL.
  • Tracked Service.
  • 10€ (FREE for orders over 100€)
Delivery times are based on orders placed before 2pm BST on any day, excluding Weekends and International Holidays.

Nota bene: 

If an order cannot be delivered to the address specified by the customer, the goods will be returned to the seller at the buyer's expense.
After the goods have been handed over to the courier, the customer is responsible for his order.
Danessa Myricks Beauty Europe cannot be held liable for packages that are considered delivered according to the couriers, but do not reach the customer or are stolen from the mailbox/storage compartment. In this case, the customer must report the package to the police as stolen and report the damage to their liability insurance.

Missing parcels 

Please note that a missing package cannot be investigated until 15 working days (excludes weekends and public holidays) after the day of dispatch. We ask that such time is allowed before contacting Customer Services and reporting your order missing due to postal regulations.
Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Danessa Myricks Beauty Europe accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.
The customer will claim the loss of a package, if its delivery was delayed at least 5 days from the delivery time for the selected service but not more than 15 days from the date when the order was placed.

Returning an item

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please e-mail us at hello@danessamyricksbeauty.eu to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.
We will then e-mail you with a confirmation for the return.

Please consider that:
  • Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
  • Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
  • Please pay the appropriate shipping costs and return the parcel to the address as detailed at https://danessamyricksbeauty.eu/
  • Request a proof of postage (Danessa Myricks Beauty Europe will not be liable for lost returns).
Any underpaid returns may not be delivered to us and therefore will not be processed.

Address details:
                           100, Panduri Street
                           Targu Jiu, Gorj County
                           210178, Romania
                           Mobile no: +40749999144,
                           E-Mail: hello@danessamyricksbeauty.eu

*Please note, Danessa Myricks Beauty Europe will only refund the cost of the products and not any return postage or original shipping fees (if charged).

 

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